Refund Policy

Transparent, Fair & Clearly Defined

This Refund Policy outlines the conditions under which we issue refunds, the circumstances that do not qualify, and how to submit a refund request.

Last Updated: May 30, 2026Effective Date: May 30, 2026

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Free Trial — Try Before You Subscribe

Before purchasing any paid subscription plan, we strongly recommend that all new users activate our free trial. Our free trial gives you full access to the platform so you can:

Test streaming quality and channel availability in your region
Verify compatibility with your specific device, operating system, and media player
Evaluate your internet connection's performance for smooth HD and 4K streaming
Explore our channel lineup, VOD library, and platform features

Important Notice

By activating a paid subscription after a free trial, you confirm that the service is compatible with your device and meets your streaming requirements. Refund requests citing device incompatibility or connection issues after a trial period will not be eligible.

General Refund Policy

Our IPTV service is a digital product that is delivered instantly upon payment confirmation. Due to the nature of digital services, all subscription purchases are non-refundable once activated, except in the specific circumstances outlined in Section 3.

This policy is consistent with standard digital goods and streaming service practices, and is fully compliant with applicable consumer protection regulations.

Eligible Refund Circumstances

A refund will be considered and processed in the following situations:

Account not delivered — your subscription was paid for but login credentials or activation details were never received within 24 hours of payment
Service completely non-functional at activation — the service fails to start or connect on any device from the moment of purchase, and our technical support team is unable to resolve the issue within a reasonable timeframe
Duplicate charge — you were charged more than once for the same subscription due to a payment processing error
Unauthorized transaction — a verified fraudulent charge was made on your payment method without your authorization (subject to identity verification)

Time Limit

Refund requests must be submitted within 7 days of the original purchase date. Requests submitted after this window will not be eligible for consideration.

Non-Refundable Circumstances

The following are beyond our direct control and therefore do not constitute grounds for a refund:

Internet connection issues — slow speeds, instability, or data caps imposed by your internet service provider
Device incompatibility — your device, smart TV, set-top box, or media player is not compatible with our service after a free trial was available
Player or app incompatibility — third-party IPTV players or applications that do not support our streaming format
Channel changes or removal — individual channels may be added, removed, or temporarily unavailable due to licensing changes, which are outside our control
Subscription sharing violations — accounts suspended due to breaching our single-user or single-device policy
Change of mind — you simply decided you no longer want the service after activation
Partial use — you did not use the service during your subscription period
Geographic or legal restrictions — inability to access certain content due to your location or local regulations
Force majeure events — service disruptions caused by events beyond our reasonable control (e.g., internet infrastructure failures, government-imposed restrictions)

Support Tip

If you are experiencing channel or quality issues, please contact our support team before requesting a refund. Many issues can be resolved quickly through troubleshooting.

How to Request a Refund

If you believe your situation qualifies for a refund under Section 3 of this policy, please follow these steps:

1
Contact support
Contact our support team at support@easyiptv.com within 7 days of your purchase date.
2
Provide your details
Include your full name, registered email address, order/transaction ID, and a clear description of the issue.
3
Attach evidence
Where applicable, attach screenshots or error messages that support your claim.
4
Review
Our team will review your request and respond within 2 business days with a decision or a request for further information.
5
Refund processed
If approved, refunds are processed within 5–10 business days to your original payment method.

Chargebacks & Dispute Policy

We ask that you contact our support team before initiating a chargeback with your bank or payment provider. Filing a chargeback without first attempting resolution through our support team may result in permanent account suspension and may be reported to our payment processor.

We take fraudulent chargeback claims seriously. Any abuse of the chargeback process may result in legal action to recover costs and damages. We maintain detailed transaction records to respond to all payment disputes.

Subscription Cancellation

You may cancel your subscription at any time through your account dashboard or by contacting our support team. Cancellation will prevent future billing at the next renewal date, but does not entitle you to a refund for the current active subscription period.

Your access to the Service will continue until the end of your current paid billing cycle. After cancellation, your account data will be retained in accordance with our Privacy Policy.

Consumer Rights

Nothing in this Refund Policy is intended to limit or exclude your statutory rights under applicable consumer protection law. Depending on your jurisdiction, you may have additional rights beyond those described in this policy.

If you are a consumer in the European Union, you may have a statutory 14-day right of withdrawal for digital services, provided the service has not yet been performed. By activating your subscription and accessing the Service, you expressly request immediate access and acknowledge that your right of withdrawal may thereby be forfeited, as permitted under EU consumer law.

Updates to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices or applicable law. When changes are made, we will update the effective date at the top of this page and notify registered users via email at least 14 days before the changes take effect.

Your continued use of our IPTV service after any changes to this policy constitutes your acceptance of the updated terms.

Contact Us

For any questions about this Refund Policy or to submit a refund request, please contact us.

Support & Refund Requests: support@easyiptv.com
Billing Queries: support@easyiptv.com
Website: easyiptv.ca
Response Time: Within 2 business days

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