Your Privacy Matters

1.1 Personal Identification Data

• Full name — used for account verification and personalization
• Email address — used for account management, billing notifications and customer support
• Phone number — used solely for expedited customer support when requested
• Billing information — processed securely through our PCI-DSS-compliant payment processor; we never store full card numbers

1.2 Technical & Usage Data

• IP address and approximate geographic location (country/region level)
• Device type, operating system, and browser or app version
• Streaming session data — buffer rates, playback quality, and connection speeds
• Feature interaction data — which channels, categories, or VOD content you access
• Time and duration of streaming sessions

1.3 Cookies & Tracking Technologies

• Maintain your login session and preferences across visits
• Optimize adaptive bitrate streaming for your connection
• Detect and prevent fraudulent account access
• Measure platform performance using anonymized analytics

Your data is used exclusively for the following purposes

• Contract performance — to provision your IPTV subscription, process payments, and deliver the service you purchased
• Legitimate interests — to improve platform stability, diagnose technical issues, and protect against cybersecurity threats
• Legal compliance — to fulfill obligations under applicable law, including responding to valid law enforcement requests
• Consent — to send optional marketing communications (you may opt out at any time)
• Customer support — to resolve billing disputes, technical issues, and account queries efficiently

3.2 Security Measures

• AES-256 encryption for all stored personal data
• TLS 1.3 encrypted connections for all data in transit
• Multi-factor authentication (MFA) available for all accounts
• 24/7 automated intrusion detection and DDoS protection
• Regular third-party penetration testing and vulnerability assessments
• Role-based access control — only authorized staff can access personal data

3.3 Data Retention

• Active account data — retained for the duration of your subscription plus 30 days
• Payment records — retained for 7 years to comply with financial regulations
• Support tickets and communications — retained for 2 years
• Technical/usage logs — anonymized and aggregated after 90 days

Your data may be shared only in the following circumstances

• Payment processors — to complete secure billing transactions (e.g., Stripe, PayPal). These processors are PCI-DSS certified and contractually prohibited from using your data for any other purpose
• Cloud infrastructure providers — to host and deliver our streaming service under strict data processing agreements
• Legal obligations — when required by a valid court order, subpoena, or applicable law
• Fraud prevention — to investigate and prevent account abuse, chargebacks, or security breaches
• Business transfers — in the event of a merger or acquisition, your data will remain subject to this Privacy Policy

5.1 Rights Under GDPR (EEA & UK Users)

• Right of Access — request a copy of all personal data we hold about you
• Right to Rectification — correct any inaccurate or incomplete data
• Right to Erasure (Right to be Forgotten) — request deletion of your data where no legal obligation requires retention
• Right to Restriction — limit how we process your data in certain circumstances
• Right to Data Portability — receive your data in a structured, machine-readable format
• Right to Object — object to processing based on legitimate interests or for direct marketing
• Rights related to automated decision-making — we do not make solely automated decisions with legal effects

5.2 Rights Under CCPA (California Residents)

• Right to Know — the categories and specific pieces of personal information we collect about you
• Right to Delete — request deletion of your personal information
• Right to Opt-Out — we do not sell personal information, so this right is inherently honored
• Right to Non-Discrimination — you will receive equal service and pricing regardless of exercising privacy rights

6.1 Cookie Categories

• Strictly Necessary Cookies — essential for login sessions, security, and core streaming functionality. These cannot be disabled
• Performance & Analytics Cookies — help us understand usage patterns using anonymized data (e.g., page load times, buffering events). Requires consent
• Functional Cookies — remember your preferences such as language, video quality, and content filters. Requires consent
• Marketing Cookies — we do not use third-party advertising cookies

• Publish the revised policy on this page with an updated effective date
• Send an email notification to all registered users at least 14 days before changes take effect
• Display a prominent banner on our website and app